Privacy Policy

Privacy Policy

Last Updated: [2025.05.22]

At Trailven (operated by HANDMADE HAVEN LTD), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website www.trailven.com, make a purchase, or interact with us. It also outlines your rights under the UK GDPR and EU GDPR.

1. Company Details

Company Name: HANDMADE HAVEN LTD
Registered Address: Suite 10615, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Phone: +44 7706 175073
Email: info@trailven.com
Website: https://www.trailven.com

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data: name, title, date of birth
Contact Data: billing address, delivery address, email, phone number
Financial Data: payment card details (via third-party processors only)
Transaction Data: order history, purchased products
Technical Data: IP address, login data, browser type, time zone
Usage Data: how you use our website, products, and services
Marketing Data: preferences in receiving marketing from us and third parties

3. How We Collect Your Data

Direct interactions: when you make a purchase or contact us
Automated technologies: cookies, server logs, analytics tracking
Third parties: including payment providers (e.g., Stripe, PayPal), advertising platforms (e.g., Google Ads, Meta), analytics services (e.g., Google Analytics)

4. Legal Basis for Processing

We rely on the following legal bases:

Consent: e.g., marketing subscriptions, cookie usage
Contractual obligation: processing necessary to fulfil orders
Legal obligation: e.g., maintaining records for tax compliance
Legitimate interest: e.g., fraud prevention, business analytics

5. How We Use Your Data

We use your data to:

Process and fulfil your orders
Provide customer support
Communicate with you regarding orders, updates, or promotions
Improve website performance and user experience
Serve relevant advertisements
Comply with legal and regulatory requirements

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Analyse user behaviour (e.g., Google Analytics)
Provide advertising and remarketing (e.g., Google Ads, Meta Pixel)
You can control cookies via your browser settings or our cookie consent tool.

7. Sharing Your Data

We share your personal data with:

Payment processors (e.g., Stripe, PayPal)
Fulfilment and logistics providers
IT service providers
Marketing and advertising platforms
Analytics platforms
We do not sell your personal data.

8. International Data Transfers

Some service providers are located outside the UK or EEA. When transferring data internationally, we ensure adequate safeguards (e.g., UK IDTA or EU SCCs) are in place.

9. Data Retention

We retain your data:

For as long as necessary to fulfil the purposes outlined
Up to 6 years for legal/tax obligations (e.g., order history)
Until you withdraw consent for marketing data

10. Your Data Protection Rights

Under UK and EU GDPR, you have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Restrict processing
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) or relevant EU authority

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or content.

12. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the last update.

13. Contact

For any privacy-related queries, please contact us:
Email: info@trailven.com
Phone: +44 7706 175073
Postal Address: Suite 10615, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom