Refund Policy

At Trailven (operated by HANDMADE HAVEN LTD), we want you to be completely satisfied with your purchase. If for any reason you are not happy, you have the right to request a return under the following conditions:

1. Eligibility for Returns

• You may request a return within 14 days of receiving your order, in line with UK and EU consumer protection laws.

• Items must be unused, in original condition, and in their original packaging with all tags attached.

• Certain items (such as final sale goods, customized products, or hygiene-sensitive items) are not eligible for return.

2. Return Process

• To initiate a return, please contact our Customer Support team with your order number and reason for return.

• Once approved, we will provide instructions on how to return your item.

• The return address will be provided by our Customer Support team. Please do not return items without prior confirmation.

3. Refunds

• After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable.

4. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

• We recommend using a trackable shipping method for your return.

5. Exchanges

• We do not offer direct exchanges. If you wish to receive another item, please return your original purchase for a refund and place a new order.

6. Contact Information

If you have any questions regarding returns or refunds, please contact us at:

HANDMADE HAVEN LTD
Suite 10615, 61 Bridge Street
Kington, United Kingdom, HR5 3DJ
Company No: 16300451
📞 +44 7706 175073
📧 info@trailven.com