Terms of Service

Terms and Conditions

Last Updated: [2025.05.22]

Welcome to Trailven, operated by HANDMADE HAVEN LTD ("we", "us", "our"). These Terms and Conditions govern your use of our website https://www.trailven.com and any orders you place. Please read them carefully before using our services.

1. Company Information

Company Name: HANDMADE HAVEN LTD
Address: Suite 10615, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: info@trailven.com
Phone: +44 7706 175073

2. Use of the Website

You must be at least 18 years old to use our site or place an order.
You agree not to use the website for any illegal or unauthorized purpose.
We reserve the right to suspend or terminate access for violations.

3. Orders and Contract Formation

By placing an order, you confirm that you are legally capable of entering into binding contracts.
After placing an order, you will receive an email confirming receipt. The contract is only formed once you receive dispatch confirmation.
We reserve the right to refuse or cancel any order.

4. Pricing and Payment

All prices are shown in GBP and include VAT (if applicable).
Payment can be made using accepted methods displayed at checkout.
Payments are processed securely via third-party providers (e.g., Stripe, PayPal).

5. Shipping and Delivery

We ship to the United Kingdom and select European countries.
Delivery times are estimated and not guaranteed.
Risk passes to the customer upon delivery. Title passes upon full payment.

6. Returns and Refunds

You have the right to cancel your order within 14 days from delivery, as per UK Consumer Contracts Regulations.
Products must be returned unused and in original packaging.
To request a return, contact info@trailven.com with your order details.
Refunds will be processed within 14 days of receipt of returned items.

7. Intellectual Property

All content on our site, including text, images, logos, and design, is our property or licensed to us.
You may not copy, distribute, or exploit our content without our written consent.

8. Liability

We are not liable for indirect or consequential losses.
Nothing in these terms excludes liability for death, personal injury, or fraud caused by our negligence.

9. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Changes to Terms

We may update these Terms and Conditions at any time. Updated versions will be posted on our website with an effective date.

11. Contact Us

For questions or concerns:
Email: info@trailven.com
Phone: +44 7706 175073
Address: Suite 10615, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom